Hideously expensive and less than sufficient service. We got done! Had a blocked sink / leaking pipe, knew we couldn't do it ourselves but that it would be a cheap, fast and simple job. Plumber arrived an hour and half late, after being told he would be arriving in 45 minutes. He was mostly on the phone to his mother, which was unprofessional and he tried to take a call outside the house which would've continued on our clock had I not come outside. The intimidation technique ie. waiting in your house until you've paid the invoice and shown them confirmation of payment isn't great at all. An invoice should always have a notice to be paid, it is never immediate. Had I not had to pay there and then I would have questioned the use of: 1. 'materials' (£27.50, there were no materials used that didn't include standard plumbing equipment) 2. The extortionate rate of £269 an hour3. The even more hideous 'admin fee' being more than the above numbers COMBINED. not including the call out fee of £60 There were also a few stains left on our metal sink due to the strong chemicals he used to flush out the pipes, AND, the u-bend wasn't tightened enough so even after he left we still had a leaking sink. Overall we were charged nearly £500 for a job that should've been £100-£200. It was quite the shock and we weren't in a financial situation to afford this as I'm sure most people aren't.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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