Absolutely awful scam. Do not call them. Spoke to them to arrange a call out and she said it would be £50 call out fee, then with associated charges. When plumber arrives he has them email the contract I have to sign, which is an hourly rate of £289 and a lot of small print, and he's on the clock now so I sign, and then keep asking him if he can do it within the hour. No materials required, a valve had been switched to off on the meter and simple needs to be moved to on, and yet the bill is £647 including materials plus VAT. I manage to negotiate them to £550, but they will not otherwise reduce their rate for essentially turning a valve to the correct position, and the plumber will not leave my property until I've paid. In addition, the number you call from the website link is different to that which is rung up on your phone. And the invoice is for wefix24, not Swift Plumbers. The hourly rate could and should be communicated on confirmation of call-out as that is a flat rate, plus 15% administrative fee and added 20% VAT - so minimum call out even if nothing is wrong is £491 - but all of this is only presented by an email contract when the plumber is already at the property waiting for you to review it and on the clock. This company has no intention of being ethical or transparent in their pricing. I am extremely upset and hope no one uses them.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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