Do not use. They tell you a call out fee on the phone (£79) and then when the plumber arrives they make you sign a contract for £299 for an hour's work. If you don't sign it they'll still charge you for the call out fee. The wording made it seem like it would be half the hourly rate for 30 mins and would be proportionate to the work carried out/or that it would be hourly rate for the repair, not the diagnosis. It's not. Essentially the engineer told us our boiler was broken (obviously we knew that).. and we now have a £453 invoice which they demand payment for before the plumber can leave. Tried to challenge it with no luck and had no choice but to pay. Now trying to work out how we can take this further as it is unreasonable and not proportionate to the services provided.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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