Many of the other views echo our experience also. Avoid the rip off! Our heating and hot water stopped running on a Sunday. We had managed to used the boilers I build tests to diagnose the issue was the pumps. My partner called I the hope they would be able to replace the pump, which was fairly readily available.Took hours for someone to arrive, despite being promised someone would be there within 2 hours. He confirmed our diagnosis, but said he couldn’t replace the pump until he had a quote for parts. He promised that would be done the next day. £500 for the privilege of confirming what we already knew.So we were left overnight without hearing. The next day we heard nothing…. Until we chased up multiple times. The first quote was wrong (we knew the approx pump cost), so questioned it and were sent another. We were then also told the parts would be 3-4 days. Plus the quote for repair was basically the same as the Sunday call out again, plus £400 of parts.Some quick googling told us the pump was available from at least 3 reputable retailers overnight, and I then found one in stock in City Plumbing St Albans which I ordered and picked up that afternoon. With the help of some YouTube, we fitted the replacement pump (4 screws) and had our regular plumber do a full service and check (at a small fraction of the cost of these rip off merchants) Avoid - especially if it’s the weekend, they likely won’t be able to help you anyway!
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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