DO NOT USE THIS COMPANY.I have a WORCESTER BOILER. For the first time in 10 years had troubles with the heating and hot water. called SWIFT PLUMBERS AND BOOKED THE ENGINEER. I WAS TOLD CALL-OUT FEE IS £69 AND ENGINEER WILL BE WITH ME WITHIN 30MINS TO ONE HOUR. AFTER 3 HOURS HE ARRIVED AND ASKED FOR MY EMAIL SO, THE OFFICE CAN GET IN TOUCH BEFORE HE START WORKING.I received these details and asked me to confirm the email. I cant believe they didnt mention these details before the engineer arrived.Emergency Call-out Fee: £69Scope of Work: The engineer will investigate the plumbing, boiler, or drainage issue and attempt a repairHourly Rate ( per hour or part of an hour ): £255Administration Fee: 0.15 of the bill (Decimal)Engineer didnt know even how to set Thermostat which is on the wall. He said he has not seen one like. He was not able to get me the heating and hot water. After one hour i received a email asking to pay even the job is not completed.Invoice Total is £458.78.i got in touch with the customer service and refused to pay the full amount as job was not completed. Then they send me a reduced rate after refusing to pay.Total £235.80.I still have no heating or hot water and asked the engineer who installed the boiler to get in touch first thing Monday morning. I will soon find out what damage Swift Engineer has done as the boiler and the hot water has stopped working.I now wish i read the reviews before booking with SWIFT Plumbing. I was mugged and lost money. DO NOT USE THIS COMPANY.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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