AVOID LIKE THE PLAGUE!!!This company should be illegal. Charged £810.06 for unblocking a toilet. They charge £69 emergency call out, £259 per hour and and 15% admin fee plus VAT. We used this company for a vulnerable individual in an emergency. The plumber apparently arrived at 1.55pm (we were not on site) and the agreement was conveniently not sent through to me until 2.21pm in order for the plumber to start the actual work. The contract was signed at 2.25pm and the plumber started work at approx 2.30pm. The invoice was sent at 3.02pm. The company charged me for the waiting time of them sending through an agreement before their plumber could start work and charged me 2hrs. If you go 1 min. over the hour. they will charge you another full hour. The managers explanation of having the option to charge per half a hour at the same rate as an hour at their discretion was also absolutely ludicrous. Additionally, whilst on site the client asked for help to crack open a locked combination medication safe. The plumber happily went about opening it despite it being outside the scope of his work. Worrying that he could do this! In the end, I was forced to pay this bill as the plumber would not leave the property of our client until the payment had been made. This company has zero integrity and you should avoid like the plague!!!!
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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