£1239 for clearing a toilet drain. Highly inappropriate charges.Blocked toilet drain requiring a next-day callout. We didn't receive the terms and conditions until the plumber arrived at our facility, pressuring our staff member into confirming, and we were told he couldn't start work until we had accepted.It turns out the call out fee is £69 but on top of this they charge a minimum of one hour's labour (£267), took much longer than the 45-69 minutes they advertise on the website, and then added 'admin fees' (15%!). What these admin fees are for is very unclear. All exclusive of VAT, of course. Clearing a toilet drain at a kids sports venue cost just over £1200 for less than 3 hours' work.The plumber himself was cordial and professional, however the systems put in place by the company are designed to pressure you into an emergency situation.The company charges well over 3 times the London average, and we would highly recommend avoiding them.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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