Dodgy pressuring tactics and misleading on costs... We were told the call out fee would be £69 which we were happy with as it was an emergency. We didn't receive the terms and conditions until the gas engineer arrived at our home, giving us no time to read them fully, and we were told he couldn't start work until we had accepted.It turns out the call out fee is £69 but on top of this they charge a minimum of one hours labour (£195) on top of this as a minimum, plus admin fees (£47). A 20 minute visit cost us just under £400 and they didn't even fix the problem - the gas engineer isolated our boiler and said parts were needed to fix it properly. The gas engineer told us he wasn't allowed to leave our home until we had paid - again pressuring tactics that don't allow you to query anything.The gas engineer was perfectly nice, however the systems put in place by his employers are not and seem to be designed to bully and pressure you in an emergency situation.A horrible company, would not recommend.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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