Awful and overpriced service.I contacted Swift Plumbers as I had a gas leak in my property where the boiler had been capped. There was no hot water or heating and my insurance company could only give me an appointment for 4 days later.I made arrangements for them to come, not knowing that they rip customers off. I was quoted £69 for a call out but as I was desperate, I gave the green light.Upon attending to my property, I was quoted £150 for parts only - being told that it was a special product which is definitely a lie (my insurance company charged £150 for both parts and workmanship) but even worse, I was quoted £350 per hour for workmanship!? When I asked how long this would take, they couldn’t give me a rough time. Who charges £350 an hour for a repair with no accurate figure of what to pay? Just be twiddling their fingers and all of a sudden, you have a bill of 1k+!I even asked before committing to the £69 of what a rough price would be, as surely they’d have encountered this issue before to which they said, they can’t give a rough guide. Definitely a ploy to rip people off. Even worse, I recieved an invoice and it was £82 not £69. Why not say the full amount at the time? Avoid them, awful company looking to rip customers off. Get insurance instead. They fixed my property with no issues at all. Desperate times should not call for desperate measures. Crooks.
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Swift Plumbers offers a full range of services, including heating, boiler repairs, plumbing, bathroom installations, drain clearing, and electrical work, to cover all your domestic maintenance needs. Our transparent pricing begins when the engineer arrives at your property, ensuring no surprises and backed by our guarantee on all work.
With 24/7 availability and a rapid 1-hour response time, Swift Plumbers stands as one of London’s largest independent service providers. We employ over 200 highly skilled tradesmen—plumbers, heating engineers, drainage specialists, and electricians—completing over 2,000 jobs monthly and prioritizing excellent service and customer satisfaction.
We operate every day of the year, and our reliable customer service team is ready to dispatch a local engineer within an hour for any emergency plumbing, heating, or drainage needs.
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