Dominique is a great asset to the business. Although after my taster session for reasons I am not privy to the trainer left with immediate affect. Dominique offered me a refund (£570) or to wait for new trainer (this was their new Luton branch). I decided on a refund as the reason for the lessons were to travel in two months. Albeit I was becoming frustrated at the time the refund was taking and I didn’t get much pleasure in speaking to head office. In all of this Dominque was polite. Professional and always got back to me with positivity. That is customer service. Head office can learn from her. Thank you for sorting it all out for me. The five star is purely because of Dominique.
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