I have been a customer with Swim Now, and my experience has been extremely disappointing. The service is unprofessional and the rules constantly change depending on who you speak to.I have had genuine reasons for needing to reschedule lessons — even once when I was having a bleeding issue and could not attend — but was told I should have called 7 days before. On another occasion, I was told cancellations must be 24 hours before. Another time, I was told 5 days before was not enough notice. There are no consistent rules, which makes it very stressful for customers.Most recently, I was charged for a lesson I didn’t attend because I was never sent the usual plan or reminder. The only mention of the lesson was buried in a previous conversation, which is not a reasonable way to confirm a booking. I take my lessons seriously and have always attended when given proper confirmation, but this time I wasn’t given the information I needed.When I tried to discuss this, the management argued with me instead of trying to resolve the problem. I was considering rejoining with Swim Now in Leeds, but after this experience, I will not be returning.
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Swim Now helps people of all ages and abilities achieve their swimming goals.
