I signed up with Swim Now for a 3-month 1:1 swimming plan, paying £199 per month for weekly lessons. Communication was initially good, and the first few lessons went ahead as planned.However, from late June onwards, lessons were repeatedly cancelled due to instructor illness. By late July, we had received no lessons for over six weeks, and on 21 July Swim Now confirmed all sessions were suspended indefinitely. Since then no updates, no alternative arrangements, and no contact at all.Despite paying nearly £600, we've received only a portion of what was promised, and they have refused to refund the undelivered lessons. This is incredibly disappointing, especially for a company that markets itself as professional and customer-focused.I would strongly advise others to think carefully before signing up, especially given their refusal to refund services not provided and lack of ongoing communication or accountability.
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Swim Now helps people of all ages and abilities achieve their swimming goals.
