Don’t even deserve one star.I left a query on Sunday, November 9th, and received a call back within minutes. The person took my details and offered a tester lesson for Wednesday. I booked it for next Sunday. However, I wasn’t informed that rescheduling or cancellation wouldn’t be possible for this booking.I realised I had another appointment so I tried calling them but no one answered. The next day I sent an email but still got no response. After another day I called again and was told that according to the terms and conditions on their website and in the email I received after payment I couldn’t reschedule the session. The person on the phone suggested I should have asked about the terms before paying but wasn’t prepared to accept that the person taking the payment should have informed me beforehand.
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