I asked for a taster lesson and everything went well, the £50 payment was made, the guy on the phone was very positive and helpful, booked the local baths in Halifax, all seemed great, the swim teacher(Liam) was excellent.Then it was downhill from there.The area manager called to book a course of lessons. I wanted 12 lessons, paid up front. Nothing complicated, just a one off payment. The manager didn't seem to understand or didn't listen as they kept trying to set up a direct debit. I eventually managed to arrange payment, although it still ended up as a one off direct debit so it worked out I was going to be charged more.Then the swimming baths announced it was closing for 6-8 weeks after my first lesson.I contacted the manager who didn't tell me anything useful and then I received an automated reply that she was on holiday for a week!Another area manager who was covering contacted me and wanted me to pay for the full course then wait for the baths to re open, I said no, I didnt want to wait. I then received confirmation that the payment was cancelled. I thought this was the end of it. It is now 6-7 weeks later, the baths must have re opened and I am receiving messages from the teacher saying I've failed to turn up for my lesson.I am also receiving phone calls from the manager which i ignored after the previous calls I've had with her. I am not a customer and never will be.I wish I'd read the negative reviews before contacting this lesson provider.Organisation is a shambles and unprofessional and now it seems I can't escape the contact with them either!Sharon Holmes
Claim your business profile now and gain access to all features and respond to customer reviews.
Swim Now helps people of all ages and abilities achieve their swimming goals.
