I feel very scammed by this company. I made an enquiry about swimming lessons for my twins, and was bombarded with texts and calls from several different members. When I spoke to one (L, let's call him), he was very slippery about packages and costs but I said I needed a price to decide whether to book and managed to pin him to £45 for a taster lesson for the twins and £50/lesson for them for 6 lessons going forward. He even emphasised that was their price for 2 to 1 lessons. He wouldn't put anything in writing though, despite me asking over text and on the phone to have a written quote. I told him that was the top of our budget so I would consider it with my partner. We decided to go ahead and then there was more dodgy scam-feeling vibes as I struggled to get hold of yet another staff member to book. I went over prices again with her and made the booking - she only let me book the taster and said someone would be in touch for me to book the real lessons after the taster. This should have rung alarm bells. The lesson was really well taught, the teacher was amazing, and unfortunately I might have been a bit too effusive with my praise because the next thing I knew the 'area manager' had called me with a whole new set of prices, quoting £60 instead of £50 a lesson. He was absolutely insistent that this was their prices and kept dodging my questions when I asked if they had changed since I spoke to his colleague. He just kept repeating that these were their prices. I feel as if luring me in with the taster and the verbal quote and then whacking up the prices when you really book is part of their MO. It leaves a really nasty taste in the mouth. I would like my children to work with the brilliant teacher they contracted but I feel very scammed by the whole thing. Approach with caution.
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Swim Now helps people of all ages and abilities achieve their swimming goals.
