Instructor ( Deb ) at East Mids is fantastic and has helped our son come on leaps and bounds in the 3 months id give her 5 stars.The issue and sole reason for cancellation was particular member of staff at the venue, very arrogant and out right rude, complained to the Hilton but as the health vendor is separate entity didn’t really go anywhere likewise with Swim Now reading the Ts and Cs Following In the event of instructions not being obeyed, or any type of poor behaviour, including but not limited to, abuse of staff, damage to venue fixtures, bad language or intimidation, Swim Now reserves the right to cancel lessons with immediate effect and terminate any contract with the associated person(s). In the event of a contract termination for any of the points raised above, Swim Now will cancel all future bookings and refund any lessons on account. The intimidation was by venue staff in this case, our son missed two lessons (£100) as direct result of this quite serious altercation.The lack of action by Swim Now is the reason for 1 star I didn’t find the resolution of asking another family member to take our sons place acceptable. Your Ts and Cs don’t seem to protect consumers rights.
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Swim Now helps people of all ages and abilities achieve their swimming goals.
