Seats paid for not honored – a deeply disappointing experience. We paid EUR 140 in advance to secure two seats together (window + middle) for our convenience. Unfortunately, this reservation was not honored. The window seat was taken, leaving us with the middle seat between two strangers, which completely undermined the purpose of our payment for seat selection. To add to our frustration, we were instructed to solve the issue at the airport counter ourselves, despite having only one hour for our transfer. This led to unnecessary stress and dissatisfaction. For an airline that positions itself as a premium carrier, this service level is unacceptable and poorly managed. The situation was handled in a very unhelpful manner, leaving us feeling extremely disappointed. This incident has significantly eroded our trust in the airline, and we would hesitate to pay for seat reservations in the future.
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SWISS is Switzerland’s national airline, flying to 90 destinations around the world. Visit SWISS.COM for special offers, flight schedules and general information.