I had a horrible experience with the check-in staff at the airport. We attempted to use the self-check-in machines, but they only displayed options for one airline. When I approached the staff for assistance, they showed no willingness to help and simply directed us to join the line for check-in. Their focus was more on chatting with colleagues than assisting passengers. Additionally, due to a minor tear in my passport, I was refused check-in. The staff member was impolite and ignored my husband, seemingly enjoying the situation and hoping for a confrontation, which we chose to avoid. If you encounter a staff member with short brown hair, I recommend steering clear due to her unpleasant attitude.
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SWISS is Switzerland’s national airline, flying to 90 destinations around the world. Visit SWISS.COM for special offers, flight schedules and general information.