My experience with the airline has been extremely frustrating. My checked bag has been stuck in Montreal, and rather than coordinating with another airline to forward it to me in the U.S., they have taken no action. Each time I reach out to customer support, I receive generic responses and am told to “check the lost and found” at my local airport, despite the bag being confirmed in their system. There seems to be a lack of accountability, follow-up, and concern for my missing belongings. It feels like once they took my luggage, they stopped caring about its whereabouts. For an airline that promotes high standards, their customer service is surprisingly unhelpful and dismissive. I would caution anyone considering this airline: if issues arise, you are left to handle it on your own.
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SWISS is Switzerland’s national airline, flying to 90 destinations around the world. Visit SWISS.COM for special offers, flight schedules and general information.