Very disappointing experience with Swiss International Air Lines.Flight LX1111 arrived about 24 hours late at my final destination, causing me to miss my long-haul connection and lose a full professional working day. Under EU Regulation 261/2004, €600 compensation is clearly due for this length of delay on a long-distance EU-originating journey.Instead of providing proper evidence, Swiss keeps hiding behind a vague “airport restriction” without any documentation. They offered only CHF 47.70, which is completely inadequate given the disruption.The delay was bad enough — but the refusal to respect clear passenger rights and the lack of transparency is worse. I am now escalating the matter to the relevant authorities.Would not recommend.
Claim your business profile now and gain access to all features and respond to customer reviews.
Book your flights with SWISS. Fly to more than 70 worldwide destinations and enjoy the very best of Swiss quality at good prices.
