I wish I can give 0 star. We had 4 flights with them, 2 flights were cancelled, 1 flight was delayed 2 hours because they could not unload/load luggages on the plane. We were proactive to ask the agent to let us take the earlier flight but he refused. Due to delay we missed our connection flight in Zurich and lost our seats (which were paid). No apology from anyone. They couldn't rebook us within 24 hours so they issued standby tickets, and we had to take 2 seats next to the toilets without reclining. The cabin crew leader was unprofessional, he wanted to escalate the seats situation between us and the inconsidered couple sitting in front of us. Avoid Swiss at all cost! Save your money for another airlines.
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