After being unceremoniously dumped onto a SWISS flight by another airline, I arrived at London Heathrow. I already knew my flight was delayed. I didn't need a shoulder to cry on. I had one simple, humble, earthly request: "Where is my gate?"My quest began with the 'SWISS Chat Assistant.' This was a mistake. After the bot failed, I was "upgraded" to a live agent named Agnes, who immediately informed me of what must be a top-secret company policy: they do not provide gate information via chat.Her helpful advice? "Find the nearest SWISS counter."When I explained that I was in the main terminal and couldn't see one, she offered this piece of profound, 4D-chess-level logic: "If you cannot find the SWISS check-in desk, please ask for assistance from the counter." I am still trying to decrypt this message.Defeated by the chatbot, I set off on foot. I finally located the physical desk, only to meet Agent 1, who seemed personally offended that I had interrupted her day by existing. She gave me a hostile glare and told me to wait for someone else.Enter Agent 2, a master of zen and the art of dissociation, who looked through me with a serene indifference I can only aspire to.So, after 30 minutes of battling a circular-logic chatbot, a hostile agent, and a zen master, I am left with no answers. I still do not know where my gate is. Is this a new loyalty program challenge? Am I supposed to use a divining rod? At this point, I'm just wandering Terminal 2 hoping to accidentally discover my flight.I am following up to say, that although the chat/customer service was not helpful, once I was able to email them Swiss did promptly address some of my concerns.
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