Swissair rebooked my flight and somehow my sports baggage was no longer included, even though I had confirmed before booking that all luggage was covered. I tried to fix it through their website, but the default contact location was South Africa — I ended up paying 25€ for a terrible-quality call where I could barely understand the agent. After all that, they told me I’ll still need to pay another 80€ at the counter because the flight operator changed. First time flying with Swissair and definitely not a positive start… and the flight isn’t even for another month, so who knows what other surprises are coming.
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