swissair.com

1.6
1.6 Based on 61 reviews

Book your flights with SWISS. Fly to more than 70 worldwide destinations and enjoy the very best of Swiss quality at good prices....

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JOMMAR HANDOG
Sharing my experiences on a 13 hrs…

Sharing my experiences on a 13 hrs Swiss Flight.24.09.2025 Swiss flight LX123 from South Korea to Zurich, departed at 10:05. The flight was for over 13 hrs.During the flight, prior to the meal, a menu was distributed to everyone, including the economy passengers. The MENU was good. It offers 2 food options to the passengers.On the first meal, FA with a red hair, gave me my food. I was not given any choice. The FA put the meal on my stow away desk and stated enjoy. I asked her if I am not going to get a choice, she stated that they ran out of meat option and can only give pasta. She did not apologise for this and just left.Snacks round. There were choices of vegetarian and meat sandwiches. I chose meat. I was given a sandwich by FA2 that has blond hair, but when I had a bite, it was frozen meat and cheese inside! I gave this back to the FA, to which she replaced with extremely cold meat sandwich.Second Meal round. FA3 with blond hair has put a meal on my stowaway table. I was not given a choice again. I challenged the FA and stated that on the first meal, I was not given a choice. She stated that they do not give options on second meals. After all the meals were served, there is a more senior FA walked pass my seat, carrying 3 big bowls of I can only assume as food, with coverings of green and silver foil. I can only assume that they are the food for the FA's.I also observed that their flight / plane tracker on the screen is not working. You can only see the remaining time data, but the passengers will not know where you are in the world already.If you will ask me if I had a good long haul flight, I will say No. If you will ask me if I will book Swiss Airlines again, I will say I will avoid it as much as I can!

1
Date of experience: Sep 24, 2025

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  • Book your flights with SWISS. Fly to more than 70 worldwide destinations and enjoy the very best of Swiss quality at good prices.

  • language https://www.swissair.com

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