1/5 stars*I recently had the opportunity to fly SWISS business class from Singapore to Zurich, and unfortunately, my experience was a letdown. While SWISS has a reputation for excellent service, this flight fell short of expectations.The check-in and boarding process was a bit chaotic at Singapore , but the lounge at Changi Airport was pleasant. However, once on board, the seat, although comfortable, felt dated and lacked the modern amenities I've come to expect from business class. The two seat configuration was very cramped and the lie-flat bed was narrow. There was no mattress and thus the seat while lying flat was uncomfortable.The food, while tasty, was not particularly memorable, and the wine list was average. The service, although almost friendly, was inattentive and functional. Our flight attendants seemed at times overwhelmed, and it took multiple requests to get what we required. Considering the high price point of SWISS business class, I expected a more luxurious and seamless experience. For a long-haul flight like this, I would recommend exploring other business class options that offer more modern amenities and exceptional service.We flew Qantas from Sydney to Singapore and the difference between the two experiences couldn’t have been more stark. The Qantas flight was seamless, the seating spacious and extremely comfortable and the food and service impeccable. SWISS have a long long way to go to catch up. *Pros:* almost Friendly crew, decent food*Cons:* Outdated uncomfortable cramped seating limited entertainment options, inattentive service*Recommendation:* Consider alternative business class options like Qantas, Singapore Airlines, Qatar Airways and other Gulf carriers for a more luxurious experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
Book your flights with SWISS. Fly to more than 70 worldwide destinations and enjoy the very best of Swiss quality at good prices.
