On 27 Jan 2024 I boarded flight LX780 to Brussels at Zurich. I saw the luggage being loaded by conveyor onto the flight from the trolleys on the tarmac. The operator loaded all the luggage items from the three trolleys parked on the tarmac with the exception of one of my suitcases which he moved to the last trolley. He then proceeded to load the carry on items which had been transferred to hold storage and left with my suitcase still on the trolley.When I arrived at Brussels I reported the missing suitcase and the circumstances and received a reference number from the Brussels Lost & Found.Its now five days later and there is no sign of the suitcase on the tracking web site and telephone calls and emails don't help.Now that all baggage items are tracked by barcode this implies that my case obviously has not found its way back into the system so probably the tag has been "lost" somewhere along the line.I now want to contact Swissair directly but they no longer give telephone numbers or email addresses on their website.Pretty shoddy for an international company.
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