Never again....Me and my family have flown with Swiss Air for the first and last time.We flew from Singapore to Zürich and due to issues with the electricity the departure was delayed for approx. 2 hours. The issues resulted in the entertainment and information system did not work leaving all passengers to spent a 13 hours flight in the dark sitting in the most uncomfortable seats we have ever experienced on a plane. Furthermore, due to the delay we missed our connecting flight to Copenhagen.When arriving to Zürich we were promised a 20 CHF voucher each barely covering a soft drink and a snack. Unfortunately, we had to queue for more than half an hour to get the voucher which could be used at BurgerKing and Sportsbar, only.We were rebooked not to a later departure to Copenhagen, but to Brussel with a long stay there before taking off the Copenhagen resulting in an extended travel time of more that 8 hours.All in all, a very negative experience with unfriendly ground staff having no time to offer information or assistance.
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