Returning from vaction in Miami via Zürich, the last flight to Copenhagen resulted in arrival without any of our 4 suitcases. We waited an hour at the luggage belt without any information and then afterwards more than one hour in line with the luggage handling company to file our missing luggage report. A horrible and deeply unacceptable experience after travelling more than 13 hours overnight! Furthermore flying business class it is completely unacceptable to treat us (and other customers) this way and we will never recommend anyone to fly with Swiss.Here a couple of days after arrival at home, 3 of our 4 suitcases have not even been located by Swiss.
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