Please avoid using Swiss Air at all costs. I have had one experience with them and it has been the only negative experience I have ever had with an airline company (good going, I know). They delayed my first flight so that I had to miss my transfer. The alternative transfer was later in order for me to then catch it but by later we are talking of a cross over time of less than 20mins which is obviously impossible. It took 20 minutes just to leave the plane.But what is incredible is that the claims process has taken over 6 months. The woman I am corresponding with, Ursule Kawissa-Matumbo did the following;- reimbursed 150€ then closed the case without telling me and before I could retrieve anything.- then said I wasn’t owed anything.- then outlined (in writing) I was owed more than I initially asked for.- then gave less then she said I was owed. - finally forwarding my case to the refunds team (so she says) but I fact closing the case. I have had to do three separate claims, she refuses to include her manager, she consistently contradicts herself and for some reason despite the fact her colleagues can respond to me quicker, they always just pass the buck back to her. Awful company, and (and I am sorry to state it in such a mean way) can only be characterised by stupidity. Much of the correspondence with the company display them as just not very bright. Don’t use them. Best of luck! Dominic Sharrock
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