swissair.com

Terrible Experience from ZRH to LHR

My experience on flight LX0340 on August 31st was an absolute disgrace from start to finish. The so-called “cabin manager,” a tall man stationed in the business section, was shockingly rude, arrogant, and completely unprofessional.I was forced to check in my extremely small carry-on, even though it was well within size limits. When I asked for a reasonable explanation, I was told it would be “unfair” to let me take it onboard. Meanwhile, countless other passengers walked right in with oversized backpacks and carry-ons far larger than mine — no problem at all. This selective enforcement is blatant hypocrisy and nothing short of abusive treatment.This individual claimed to be the “cabin crew boss,” but what he truly lacks is even the most basic sense of respect, fairness, or customer service. Honestly, this airline operates worse than budget carriers like Ryanair or Wizz Air. At least with them, you expect no standards. Swiss pretends to be a premium airline, but the reality is they are cheap, cold, and utterly indifferent to their passengers.The entire reason I travel with a carry-on is to avoid checked baggage damage and mishandling — something airlines like this are notorious for. To forcefully take my bag while letting others stroll on with bigger luggage is completely unfair, insulting, and unprofessional. And to tell me it’s about “fairness”? That’s laughable — it’s pure hypocrisy.On top of that, this airline is plagued with constant delays and endless apologies that never lead to real solutions. They cancel flights regularly due to staff shortages, and it’s obvious they’re struggling financially. Instead of admitting their failures and treating customers with dignity, they double down with arrogance and contempt.This experience was unacceptable, humiliating, and infuriating. Swiss should be ashamed to even call itself a premium airline. They have no class, no consistency, and no respect for paying customers.

Date of experience: Aug 31, 2025