An outrageously bad experience travelling with Swiss Air!!! On 27. of july we travelled Nice-Zürich-Copenhagen and missed our connecting flight in Zürich due to delay caused by weather-conditions. We were waiting 3 chaotic hours from 22.15-1.30 at Transferdesk A along with hundreds other passengers in order to get rebooked and offered accommodation. It was repeatedly announced in the speaker by the staff, that we should book accommodation ourselves because they were understaffed, and that we should easily get the hotel- and airport-transfer-expenses refunded by sending the receipts to Swiss Air customer service. We got rebooked with a final delay of 22 hours, so we had to stay overnight. Now Swiss Air Customer service refuse to refund anything even after a long correspondence and documentation stating that they are legally obliged to make the refunds. Ridiculous! Shame on Swiss Air🤯
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