I flew from Tirana to Paris via Zurich with SWISS on May 11th, 2025 (booking under one PNR). Our initial flight (LX1443) was delayed, causing us to miss our connection and arrive in Paris more than 4 hours late. Despite being operated by a European carrier, SWISS has refused any compensation, wrongly claiming Regulation (EC) 261/2004 doesn’t apply to departures outside the EU.During the delay, we received no assistance whatsoever—no refreshments, no updates, and certainly no support for traveling with a young child. After two formal letters citing Sturgeon (C-402/07 & C-432/07) and Folkerts (C-11/11), SWISS still refuses to pay the €250 per passenger (€750 total).I’m disappointed by SWISS’s blatant disregard for EU passenger rights and their complete lack of customer care. I urge anyone considering SWISS to think twice: if something goes wrong, you won’t get support, and you’ll have to fight tooth and nail just to receive what you’re legally owed.
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