I booked a flight with this airline over 12 months ago costing me £360.00They cancelled the flight and under European aviation law have an obligation to provide an alternative or refund my fare. They offered an alternative that made a 3 hour flight direct 9 hours with multiple changes which wasn't convenient. The airline agent offered a full refund but ONLY to the credit card originally booked and paid for the original flight with stating 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'That card was stolen 6 months ago and no longer exists.After many emails, calls and even registered letters to the CEO, CTO, COO directly at head office (all of which ignored my letter), " months on and no resolution or attempt to refund me flights £360.00 This is a breach of the aviation authorities code of conduct but everyone at Lufhansa seems to be ignoring a simple request blaming 'the system says it has to refunded onto the original card your flights were booked on there is no other way of issuing you a refund'
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