On 2 June 2025, flight LX1090 (Geneva–Berlin) was cancelled with the vague explanation of “thunderstorms.” However, other airlines (including easyJet) operated flights on the same route during the same timeframe without disruption. This seriously undermines SWISS's claim of “extraordinary circumstances.”SWISS has:- refused to pay the standard EC261 compensation despite almost 24-hour delay,- refused to reimburse meal and drinking water expenses during the extended wait,- only reimbursed €16.20 for hotel transport,- failed to provide any meteorological documentation or operational records to justify the cancellation, as required under Article 5(3) of EC261 and confirmed by EU case law (Wallentin-Hermann, C-549/07).Customer service responded with a generic denial and no verifiable evidence. A formal complaint is being prepared for submission to the Luftfahrt-Bundesamt (Germany) and FOCA (Switzerland). SWISS’s disregard for legal obligations and passenger rights is unacceptable.Case-No: 2506-LX-05300
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