Whilst the actual flights and planes are pretty good, don’t EVER get a connecting flight with this airline - they often don’t fly on time and worse still there is literally no communication or support to get connecting flights when delayed. Our recent experience from Athens to London Heathrow via Zurich was the worst. Our flight was delayed by almost two hours, meaning we would have only 25 minutes to get our connecting flight (with a trip through passport control as non EU) and yet the flight crew could not prioritise us getting off the plane or send any info to the connecting flight about our delay - in fact they couldn’t give us any info. We ran through Zurich airport, which also included a shuttle service as it was the other end of the airport, were held up at passport control for no good reason and as we got to our gate with 3 minutes to spare there was no info telling us that we needed to get a further stamp at a random pop up kiosk, so we were sent to get that by an abrupt and unsympathetic ground attendant - and whilst we were queuing a Swiss air representative brought a family who pushed in front of us and when I questioned it, she just said she’d been asked to assist them as they were late for a connecting flight!!! When I got finally back to the gate and tried to explain my frustrations and concerns, I was simply met with - fill out a feedback form on our website. When I persisted in my annoyance I was passed to someone more senior who just said the same. I asked whether our luggage would have made it and they shrugged and said they couldn’t be sure. It’s a real shame as the flights themselves and the cabin crew were very helpful and pleasant; however, they equally couldn’t tell us our luggage had made it. The irony was they clearly didn’t know to direct us to the app - as we discovered not long after the app informed us our luggage was safely checked in as on the flight with us. I’ll think twice before booking again with Swiss.
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