Due to a series of unfortunate events I took 28 hours to travel on 2 flights from Dubrovnik, via Zurich to Newquay in Cornwall. I understand the separate incidents were beyond Swiss Air control but take huge issue with the complete lack of support, presence or advice during a very long day. We were returned to Zurich and dumped with no advice about new flight other than a time next day. We had to book own hotel, food etc. The only help was apparently at the 'transfer desk' where the queue to speak to someone was over an hour. Why oh why is there no customer support desk. Terrible experience, will avoid in future.
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