I bought the recommended ticket from Swiss Air called Business Green. This allows for Rebooking “Allowed plus fare difference”. When rebooking Swiss Air wanted a surcharge of 209 CHF.Original ticket price: 1,143.40 CHF (+209 CHF). New Business Green ticket price 715,55 CHF).Answer from Swiss Air: "We would like to inform you that the lower fare displayed on the website is a discounted fare, which is only available for new bookings. However, in your case, you are making changes to an existing ticket, and therefore, the lower fare is not visible when rebooking."What happened to "Rebooking Allowed plus fare difference”.Conclusion:The company’s short-term profit is more important than its customer-image.Warran Buffet: Image is made in drops but wasted in buckets!
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