Customer service has declined sharply since I bought my suitcases. I purchased a set of three nesting suitcases in 2019 and had a quick resolution for an issue with the mid-size one a couple of years ago. Now, there’s a problem with the smallest suitcase, and they keep delaying their decision, asking repetitive questions I've already answered. It’s been almost eight weeks since I opened a warranty claim that I thought would be straightforward, and I really need a functional suitcase for upcoming travel! I've had to call customer service three times to keep my claim moving. While there's no wait time to reach someone, there's no direct line to the warranty department, so they just nudge them for a same-day response, which hasn’t resolved my issue. I received a notice that my claim is "conditionally approved," but I must cut labels from the suitcase and mail them in for verification. Depending on the outcome, I might reconsider buying from this brand due to their poor customer service.
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SWISSGEAR.com Features Genuine, Premier Luggage, Backpacks, Travel Accessories, Belts and Wallets. Great for Family Travel, Business Travel, Hiking, Backpacking, Back to School, Kids Backpacks and Much, Much More!