If I could give zero stars, I would. I will never purchase from this company again. As a long-term customer for over 15 years, I’ve bought several luggage sets and backpacks. I bought a new luggage set, used it once, and one of the bags was in terrible condition—frayed at every single seam! I filled out their lengthy online customer service portal multiple times, mailed in labels via certified mail, and attached photos, but received no follow-up. After six customer service chats, I was told I would hear back, but nothing. They closed my warranty claim and offered me a 15% coupon to buy more luggage. This is unacceptable. I will never buy again and caution others to beware as they are not BBB accredited and have a very low rating due to similar issues.
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SWISSGEAR.com Features Genuine, Premier Luggage, Backpacks, Travel Accessories, Belts and Wallets. Great for Family Travel, Business Travel, Hiking, Backpacking, Back to School, Kids Backpacks and Much, Much More!