I’ve owned my laptop backpack for just a year, and the right shoulder strap is starting to tear. I use this bag as intended, and it clearly has a defect since there were loose threads within a week of use. The backpacks come with a ten-year warranty that they do not honor! Months have passed since I emailed my warranty claim with no response. Do not buy from them unless you're okay with them ignoring warranty claims. They should face consequences for false advertising!
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SWISSGEAR.com Features Genuine, Premier Luggage, Backpacks, Travel Accessories, Belts and Wallets. Great for Family Travel, Business Travel, Hiking, Backpacking, Back to School, Kids Backpacks and Much, Much More!