Three years ago, I had a piece of luggage replaced by an airline, but since it was a replacement, I didn't receive an invoice. When the handle broke on the replacement, my claim was rejected for not having the original invoice. It felt like a computer-generated denial with no human involvement in addressing quality issues.
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SWISSGEAR.com Features Genuine, Premier Luggage, Backpacks, Travel Accessories, Belts and Wallets. Great for Family Travel, Business Travel, Hiking, Backpacking, Back to School, Kids Backpacks and Much, Much More!