I was expecting a contractor to arrive, but when he didn't show up, I called and learned my appointment had been cancelled without any explanation. The main issue with this company is their poor communication. If they needed to cancel, they should have informed me. Emails go unanswered, and if you call during certain hours, no one picks up. At other times, you end up waiting on hold for a long time. The hot water system fails every year, and they refuse to provide a refund.
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Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
