I am extremely disappointed with the administration charges applied to my account. The level of admin fees does not seem logical or justified, especially when compared to my actual energy usage. The fixed charges are significantly higher than the cost of the electricity I used, which does not feel fair or transparent.
In addition, the customer service experience has been poor. I have called multiple times to request a refund and provided all the required details during the calls. Despite this, I was later asked to send further evidence again, which I had already explained over the phone. This has caused unnecessary delays and frustration
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Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
