Edit 31-Dec: have since been in contact with the Customer Service team at Switch, and would like to amend my review in light of their prompt action in addressing my concern. Thank you Switch Car Rental, Heathrow branch (Sheraton Hotel).Would not recommend. I returned hire car day early, staff at reception took the keys and did not inspect the car or check it in at the time - was left overnight in their car park.Next day see a £220 charge on credit card without any contact from the company and staff said there is a scratch (which was not there when car was returned), they will not do anything about it, and the charge will apply.Poor communication, poor complaint handling (Khrum). Would not recommend.
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more