Made an online booking via their website to pickup a van on 11th December. Get a phonecall soon after from the branch to say 'oh are you sure you want to rent this it's an electric and will only come with 70% of the charge and I don't have no charger on site.' I said fine no worries. Drove 52 miles to this branch on morning of 11th December to pick this van up, Have never had an issues renting from anywhere. Provided the litany of documents they ask for which is over and above the norm. Provided current calid driving license and UK passport along with proof of address for address on DL and advised I had recently moved but I had proof of address for both my current and previous address. Very rude staff member proceeded to then walk into the back office, could hear some blazay discussion and a laugh. Staff member returned to then tell me sorry no can do as there is question over your address if I get audited I'll be in for it. I said you have my proof of address, x2 official ID's etc,Was then sent away with no discussion and told tough luck. A very unprofessional and poor attitude branch of Switch which doubles up as Thrifty as well at Southampton.
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
