I made a reservation request on a Tuesday because I was unable to directly book and pay at the time, as the website didn't allow me to. Shortly afterward, I received an email stating that my booking was pending confirmation while availability was being checked. After waiting several days with no update, I attempted to contact the company multiple times by phone—none of my calls were answered. I then submitted another contact enquiry, which was completely ignored.On Saturday, after repeatedly calling, someone finally answered. The operator struggled for a considerable amount of time to even locate my booking. Once he did, he offered no explanation or apology for the lack of communication. Most concerning of all, I was informed—only three days before I needed the vehicle—that no car was available, and the company was entirely unwilling to offer any solution or assistance.I suggested collecting a car from a different location, to which the operator admitted there was availability, yet still refused to complete the booking over the phone. I was forced to make a separate booking, which resulted in exactly the same issue. Ultimately, I had no choice but to book with a different company at a significantly higher cost due to the last-minute nature of the reservation—something that would have been entirely avoidable had Switch handled the situation competently.In short, I would strongly discourage anyone from using this company. Customer support is effectively non-existent, communication is unreliable, and the service provided was passive-aggressive, dismissive, and wholly unaccommodating. This experience demonstrated a complete lack of professionalism and regard for customers.
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
