One of the employees in a small van was in the Macclesfield area on the 18th of December and was severely struggling to park. I was walking my dog and I could see frustration building up on this man’s face. He was struggling to manoeuvre the vehicle so in rage he powered the van forward inches away from running over my dog. Not even acknowledging me or what he had just nearly done. I walk down further the road and as he passes, I try take a picture of the vehicle. He sees me taking a picture and screams out of the window “what are you doing? Taking a picture of me?” I tell him that he just nearly ran my dog over and he snarles and goes “what are you on about?” I proceed to tell him what he has done whilst walking away. He then follows me up the close near my house asking for an explanation again and again. This is unacceptable and very aggressive and intimidating. For a car rental company having employees that can’t drive properly and also aggressively shouting at women whilst almost running over my dog absolutely disgusting. He then says it’s not his fault because it’s an electric vehicle which then I reply that it’s not my problem he can’t drive. He says” I apologise if you think I did that, but i did not.” I recommend that this company find this employee and reconsider whether someone so incapable of representing the company correctly aligns with the values and principles of “switch” it’s shameful and embarrassing that the employees act like this. I do not recommend
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
