6 hours on the side of the road waiting for a tyre to be changed. Initially told 60-90 mins by the team on Switch Assist helpline, but then took 6 hours before the van arrived. The customer service agents were polite, but kept extending the wait time hour by hour.
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
