I gave one star because there is no 0 rating for this company. There are absolutely disgusting the way they treat their customers! I hit a pot hole doing less that 15 mph I was told there are no out of hours tyre places open and I would be charge so I waited until the next day like I was advised, phoned again and was told that it was a car accident and I would have to go through insurance, and have had the worst 3 days of stress trying to sort this matter out. I believe this company is using the insurance as a way of gaining more money out of their customers. I have spoken to a tyre place who have confirmed that the car should have come to the tyre place where they would have done the necessary checks when replacing the tyre. So my question is who decides on a solution at switch because my experience has been an absolute nightmare to the point I will be seeking legal advice on how this whole thing has been managed with this company. BEWARE before renting a car there are better companies out there..
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
