Switch Car rental Paulsgrove, Portsmouth. I was denied a rental car, and the service I received was unacceptable. The employee, a woman with short hair, appeared to be misinformed about the legal requirements for car rentals. As an EU citizen living in the UK, I provided my passport, bank statement, and proof of council tax payment. Despite having all the required documentation, I was refused service. This experience was deeply frustrating and a disservice to customers. I urge management to address this lack of training and to ensure all staff are aware of the correct UK legislation regarding EU citizens and vehicle rentals.
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Switch is a new vehicle rental brand from Scot Group Ltd which operates the Thrifty network throughout the UK. Switch is a sister brand to Thrifty and offers flexible car and van rental services to businesses and personal customers with a focus on responding to the quickly changing needs of the market, while delivering complete customer satisfaction.
Switch currently operates in over 80 locations in the UK and has a fleet of over 20,000 vehicles.
Whilst Switch is brand new, it's backed by over 50 years of rental experience.See more
